Home > Training > Classes > EEI - Effective Project Communications, Negotiations and Conflict Training

This course teaches project managers what they need to know to lead projects through their initiation, planning, execution, and control phases. This course focuses on the skills needed to find common ground, overcome resistance, resolve disputes, and gain commitment to project management efforts. This course also details how facilitation and mediation can be used to enhance communication, resolve differences, and build relationships though the project management life cycle. Real-world project management problems and disputes are used in skill-building exercises to practice communication, negotiation, and conflict resolution techniques. Upon completion of this class, you will:

• Understand how to set project management communication, negotiation, and conflict resolution goals and strategies consistent with the four fundamental principles of interest-based negotiation
• Understand and recognize your own and others' behaviors used in conflict situations, including what triggers behaviors and their effects on project management
• Understand what "new" or "replacement" behaviors are effective in conflict situations, consistent with interest-based negotiation principles, to improve project management communication, negotiation, problem solving, relationships, and conflict resolution
• Practice "new" behaviors in simulated negotiation situations, enough to feel confident and comfortable trying them in the workplace
• Understand how to apply facilitation and mediation techniques to address normal (i.e., unassisted) group communication, negotiation, problem solving, relationship building, and conflict resolution behaviors to advance effective project managemen

Suggested Follow Ups:

• Introduction to Project Management
• Maximizing Team Effectiveness
• Microsoft Project 2003 - I
• Microsoft Project 2003 - II
• Project Change Management
• Project Execution, Control and Closeout